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Mind – Telephone Triage Team Leader

The flexible, motivational and reliable post holder of this exciting role in Worcestershire, will lead a team of Telephone Triage Practitioners who work in partnership with the Crisis Resolution Team at Worcester Royal Hospital. 

Team Leaders provide support to practitioners across service delivery hours on a rota basis, overseeing their work and providing direct line management. The Triage Team use the UK Mental Health Triage Scale (UKMHTS), to determine whether a caller has a mental health related problem, the urgency of the situation and the most appropriate service response. This aims to provide timely access to appropriate mental health services and support. See our website for more details about the service Telephone Triage Service (springfieldmind.org.uk)

The service is delivered 24 hours a day, 7 days a week, 365 days of the year.   Team Leaders work on a rota covering both the day and night shifts.   Two 12.5 hour shifts will be worked on the triage line providing helpline support and two 6 hour shifts will be worked at the unit overseeing the day to day running of the service. 

Additional shifts will be required to cover staff absence, ensuring continuous service delivery.

Employer : MIND

Hours: 37 hours per week

Salary: £25,993.24per annum

Location: Worcester Royal Hospital

Closing Date: Ongoing

Interview Date: Ongoing